Kiranaseth Privacy Policy
Effective Date: 05 October 2025
Website: https://kiranaseth.com
Last Updated: 05 October 2025
1. Introduction
Welcome to Kiranaseth (“we”, “our”, “us”). We operate an online grocery ordering and delivery platform available through our website https://kiranaseth.com and mobile application (collectively referred to as the “Service”).
Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Kiranaseth app or website. By using Kiranaseth, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our Service.
2. Information We Collect
We collect certain information to provide a smooth and secure grocery delivery experience. This includes:
A. Personal Information
When you create an account or place an order, we may collect:
- Full name
- Email address
- Mobile phone number
- Delivery address and pin code
- Payment details (processed securely via Razorpay, Paytm, or Stripe)
- Profile picture (optional)
- Login credentials (username/password)
B. Location Information
To deliver your orders accurately and on time, we may collect:
- GPS location (if you grant permission in the app)
- Delivery address coordinates
- Real-time delivery agent location for tracking
C. Technical and Usage Information
When you use our app or website, we automatically collect:
- Device type and model
- IP address
- Browser type
- Operating system
- App usage and activity logs
- Cookies and tracking data (see Section 6)
D. Communication Data
If you contact our support or customer service team (via call, chat, or email), we may collect the content of your messages for quality and service improvement purposes.
3. How We Use Your Information
We use your data to provide and improve our grocery delivery services, including to:
- Create and manage your account
- Process and deliver orders efficiently
- Provide customer support and respond to queries
- Send order confirmations, delivery updates, and promotional messages
- Process secure payments and refunds
- Improve app functionality, speed, and personalization
- Detect and prevent fraud or unauthorized activity
- Comply with applicable laws and regulations
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share data in the following cases:
- Delivery Partners:
To complete your order, your name, address, and contact number may be shared with the assigned delivery partner.
- Store Partners: Your order details are shared with the grocery store or Kirana partner preparing your items.
- Service Providers: We may use third parties for hosting, payment processing, marketing, analytics, and customer communication (e.g., Razorpay, AWS, Firebase, Google Analytics).
- Legal Authorities: When required by law or regulation, or to respond to lawful requests from public authorities.
- Business Transfers: In case of a merger, acquisition, or restructuring, your information may be transferred to the new entity.
5. Data Retention
We keep your personal information only as long as needed to:
- Maintain your account and order history
- Comply with tax and legal requirements
- Resolve disputes
- Improve our services
When no longer needed, we securely delete or anonymize your data.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in - Remember preferences (like delivery addresses)
- Analyze traffic and app performance
- Personalize your shopping experience
You can disable cookies in your browser or app settings, but some features may not work properly without them.
7. Your Rights
Depending on your location, you may have rights to:
- Access or get a copy of your data
- Request correction or deletion of your personal information
- Withdraw consent for marketing messages
- Restrict or object to how we process your data
To exercise these rights, please contact us at:
Email: kiranaseth05@gmail.com
Address: Sabji Mandi, Shamgarh
8. Data Security
We take data security seriously. We use encryption, secure payment gateways, and restricted access to protect your information.
While we do our best to secure your data, no online platform can guarantee 100% safety. You use the Kiranaseth Service at your own risk.
9. Children’s Privacy
Kiranaseth is not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If we learn that a child has provided us data, we will delete it immediately.
10. International Data Transfers
If you access Kiranaseth from outside India, your information may be transferred to servers located in other countries. By using our Service, you consent to such transfers.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Effective Date.” Please review this page regularly to stay informed.
12. Contact Us
If you have any questions or complaints about this Privacy Policy or your data, please contact us:
Kiranaseth
Email: kiranaseth05@gmail.com
Address: Sabji Mandi, Shamgarh
Website: https://kiranaseth.com
