Terms and condition
Terms and Conditions
Effective Date: 05 October 2025
Last Updated: 05 October 2025
Website: https://kiranaseth.com
1. Introduction
Welcome to Kiranaseth (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, and related services (collectively, the “Service”).
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
2. Eligibility
To use our Service, you must:
- Be at least 18 years old, or the age of legal majority in your jurisdiction.
- Have the legal capacity to enter into a binding agreement.
- Provide accurate and complete registration information.
If you use the Service on behalf of an organization, you represent that you have the authority to bind that entity to these Terms.
3. Account Registration
To place orders through Kiranaseth, you may need to create an account. You agree to:
- Provide accurate, complete, and updated information during registration.
- Maintain the confidentiality of your login credentials.
- Notify us immediately at kiranaseth05@gmail.com if you suspect unauthorized access to your account.
You are responsible for all activity under your account.
4. Services We Provide
Kiranaseth is an online platform that connects customers with local grocery and general stores to order groceries, daily essentials, and household items with home delivery.
We act solely as an intermediary and do not manufacture, store, or own any products sold through the platform. Each order constitutes a direct transaction between you and the respective vendor/store.
5. Orders and Payments
a. Orders
- All orders placed through the platform are subject to product availability and vendor acceptance.
- We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraud.
- Once an order is confirmed, cancellation will depend on our Cancellation Policy.
b. Pricing
- Prices shown on the platform are provided by vendors and may vary by location or time.
- We may offer discounts, coupons, or promotional offers from time to time.
c. Payments
- Payments are processed securely through trusted payment gateways (e.g., Razorpay, Paytm, UPI, etc.).
- You agree to pay all applicable charges for your order.
- Kiranaseth is not responsible for delays or errors caused by third-party payment services.
6. Delivery
- Delivery timelines are estimates and may vary depending on factors such as traffic, store availability, or weather conditions.
- Please ensure someone is available to receive the order at the delivery address.
- Delivery charges (if any) will be displayed during checkout.
If delivery fails due to incorrect address or unavailability, additional delivery charges may apply.
7. Returns, Refunds, and Cancellations
Our Return & Refund Policy applies to all orders. Generally:
- Perishable or fresh grocery items (like fruits, vegetables, dairy, etc.) are not returnable unless damaged or incorrect.
- Refunds (if approved) will be processed within 3–5 business days to the original payment method.
- Order cancellation requests are accepted only before dispatch from the store. For more details, please refer to our Return & Refund Policy on the app or website.
8. User Responsibilities
You agree to:
- Use Kiranaseth only for lawful purposes.
- Not misuse the platform for fraud, spam, or any illegal activity.
- Not attempt to interfere with the system or compromise security.
- Avoid posting or transmitting any offensive, misleading, or illegal content.
Violation of these Terms may result in suspension or termination of your account.
9. Intellectual Property
All content, trademarks, logos, and software on Kiranaseth are the property of Kiranaseth or its licensors.
You may not copy, reproduce, or use our brand assets or content without written permission.
10. Third-Party Links and Services
Our platform may include links to third-party websites or services. Kiranaseth does not control or take responsibility for their content or privacy practices. Accessing such links is at your own risk.
11. Limitation of Liability
To the maximum extent permitted by law, Kiranaseth shall not be liable for:
- Any indirect, incidental, or consequential damages; - Loss of profits, data, or goodwill;
- Service interruptions or delivery delays beyond our control.
Our total liability shall not exceed the total order value paid by you for the transaction concerned.
12. Disclaimer of Warranties
Our Service is provided “as-is” and “as-available.” Kiranaseth makes no warranties regarding:
- The accuracy or completeness of vendor information; - Product quality or continuous availability;
- That the platform will always be error-free or uninterrupted.
13. Indemnification
You agree to indemnify and hold harmless Kiranaseth, its employees, agents, and partners from any claims, damages, or expenses resulting from:
- Your misuse of the Service;
- Violation of these Terms; or
- Breach of third-party rights.
14. Termination
Kiranaseth may suspend or terminate your account without prior notice if you violate these Terms or misuse the Service.
Upon termination, your right to use the Service will cease immediately.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/State, India].
16. Changes to These Terms
Kiranaseth may update these Terms at any time.
Revised versions will be posted with an updated “Effective Date.” Continued use of the Service means you accept the updated Terms.
17. Contact Us
If you have any questions or concerns, please contact us at:
Kiranaseth
Email: kiranaseth05@gmail.com
Website: https://kiranaseth.com